Carl Coffey

    Carl Coffey

    Bowling Green, KY
    Senior Business Process Analyst
    UnitedHealth Group

    Briefly describe your daily job duties.
    As a Senior Business Process Analyst, I’m part of a team responsible for quality management on all correspondence sent to members from UnitedHealth Group. I serve as the Quality Assurance team leader identifying errors within the overall member correspondence process and developing solutions to fix the errors.

    As a person who stutters, share the most challenging part of your job.
    I work remotely so all of my meetings and most interactions with my coworkers and business partners are all done by phone or in Webex meetings. This has forced me to be deliberate with my communication and face my fears daily. I love this challenge and have become more confident in my speaking abilities as a person who stutters.

    How supported at work do you feel by your co-workers, supervisor(s) and the company itself?
    I was open with my team about my stuttering and chose to disclose at an all-team meeting where we each talked about ourselves. I mentioned the NSA and its importance to me as a person who stutters. UnitedHealth has a great focus on diversity and inclusivity, so I feel very supported by my employer.

    Did you self-disclose your stuttering during the job hiring process?
    I didn’t feel comfortable disclosing during the job interview process. I always tell other people who stutter that it is completely up to them if you choose to disclose. What works or feels comfortable for one person may not be the same for another.

    Describe how stuttering makes you a better, more valued contributor at work.
    Overall, I feel like stuttering makes me a more deliberate communicator. When I was younger, I used a lot of filler words and felt the need to add lots of unnecessary words to mask or hide my stuttering. But now I focus on my message and on conveying it in a clear and understandable way, whether I stutter or not.

    What’s your best advice for people who stutter just entering the workplace and for those in a career striving to achieve greater success?
    You can do ANYTHING you set out to do. With hard work, never losing sight of your goals, and a support system always there to motivate you, anything is possible.

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