17:33:25 From anabel augustin to Everyone: hello everyone, thank you for being here. 17:33:31 From anabel augustin to Everyone: it is great to see all of you! 17:33:50 From Adriana Flowers to Everyone: thank you all for coming! 17:38:37 From John Ontiveros to Everyone: Thank you all for coming. Please feel fee to share any additional thoughts or insight into the chat. 17:41:39 From Pamela Mertz to Everyone: Very excited to hear perspectives about customer service. I found it challenging when I worked in McDonalds years ago, especially the drive through 😊 17:42:58 From John Ontiveros to Everyone: I bet that was challenging Pam! I've worked in a call center and as a restaurant server. 17:43:07 From adam werth to Everyone: I joined late---what did I miss!!! 17:43:10 From John Ontiveros to Everyone: Both were challenging for me, yet also rewarding 17:43:23 From adam werth to Everyone: Dang it-should have watched the time!! 17:43:34 From Adriana Flowers to Everyone: i forgot to mention i am in the west coast, so its not super late here haha 17:43:40 From John Ontiveros to Everyone: No worries Adam, you didn't miss anything 17:43:45 From anabel augustin to Everyone: we just started adam this is the introduction 17:43:50 From adam werth to Everyone: when do we get the recording...so I can watch from beginning!!! 17:43:53 From Pamela Mertz to Everyone: Counter work was easier, drive through much more challenging 17:44:07 From Shamika Lindsay to Everyone: I can't wait for this! i worked as a Receptionist/Customer Service Officer for a couple of months, a lot of navigation that's for sure 17:44:54 From adam werth to Everyone: i never worked customer service...im a filer 1 day a week at an office!! very easy--not much interaction 17:44:57 From John Ontiveros to Everyone: I also worked drive through too when I worked at Starbucks. That was also more anxiety inducing for me that face to face counter work 17:45:31 From John Ontiveros to Everyone: Cool! Great to have you here Shamika! 17:45:33 From anabel augustin to Everyone: i used to work at a mall as a carousel attendant and i used to have to talk to people all day and make conflict resolutions 17:45:54 From anabel augustin to Everyone: Great to have you shamika! 17:46:15 From Shamika Lindsay to Everyone: Great to be here! 😁 17:46:28 From adam werth to Everyone: with bad stuttering how do we manage any speaking job! 17:46:50 From Valerie Villagomez to Everyone: i used to work at a thrift store and would panic internally whenever a customer asked me something hahah 17:46:51 From John Ontiveros to Everyone: Wow, conflict resolutions sounds tough Anabel! What exactly did that involve? 17:47:04 From adam werth to Everyone: from listener perspective...its so hard to understand what were saying at times...how do we deal with that with customers 17:47:15 From Adriana Flowers Ordóñez to Everyone: i gotta say living in Oregon, hiking is a must 17:47:23 From Adriana Flowers Ordóñez to Everyone: I am with you Kelsey! 17:47:38 From John Ontiveros to Everyone: Another hiking lover right here!! LOVE THE OUTDOORS! 17:47:44 From adam werth to Everyone: Im a NYer with a 1 day a week filing gig!! 17:47:51 From Adriana Flowers Ordóñez to Everyone: lets fly you all down to the west coast where we have trails LOL 17:48:32 From adam werth to Everyone: Big D!!! Derek--I know u!!! 17:49:35 From John Ontiveros to Everyone: Wow, GREAT QUESTION DEREK!! 17:49:44 From John Ontiveros to Everyone: Starting off with BANG! 17:50:43 From anabel augustin to Everyone: yes adrianna i understand you i am a case manager so i talk on the phone everyday 17:51:43 From John Ontiveros to Everyone: Wow, what a stressful time and situation Adrianna! 17:52:33 From John Ontiveros to Everyone: Also sounds like good opportunity to really help others! 17:52:39 From adam werth to Everyone: is covid ever leaving us!!! 17:53:09 From Adriana Flowers Ordóñez to Everyone: yep, definitely is! 17:53:18 From Adriana Flowers Ordóñez to Everyone: Oh I see Anabel! I bet its been hard 17:54:22 From Pamela Mertz to John Ontiveros(Direct Message): 50 participants is great! 17:54:44 From John Ontiveros to Pamela Mertz(Direct Message): Yes!! I was thinking the same thing! 17:56:22 From adam werth to Everyone: its a tough fact but some jobs need very fluid communication skills!! 17:57:42 From adam werth to Everyone: stutterers probably cant get very demanding emergency jobs like emt's or medics or air traiffic controllers...but that's my opinion! 17:58:13 From Adriana Flowers Ordóñez to Everyone: There actually are ATC who stutter, Adam! 17:58:15 From Cody Dew to Everyone: I enjoy hearing you are all doing something your are passionate about. 17:58:17 From Adriana Flowers Ordóñez to Everyone: air traffic control 17:58:55 From adam werth to Everyone: maybe it depends on the degree of stutter...?? 17:59:34 From Pamela Mertz to Everyone: I know a PWS who works in the FBI 17:59:34 From adam werth to Everyone: Auctioneers rock!!! A stuttering auctioneer!!! 18:00:27 From Adriana Flowers Ordóñez to Everyone: https://www.stammeringlaw.org.uk/employment/examples-jobs/ 18:00:36 From John Ontiveros to Everyone: How cool Pam. What do they do? 18:01:01 From adam werth to Everyone: Can a severe bad stutterer have a job as a host at a restaurant??? 18:01:24 From john moore to Everyone: Jake Ohlinger stutters and is a longtime NSAer ... he's an auctioneer ... learn more about him here ... https://www.stutteringhelp.org/content/stuttering-auctioneer 18:01:41 From Derek Mitchell to Everyone: Thanks for sharing the link Adriana! 18:02:04 From Adriana Flowers Ordóñez to Everyone: no problem! there's a story on an ATC who stutters that is a little outdated but still works 18:02:12 From adam werth to Everyone: Gosh---didn't ya feel like punching that mom Kelsey!!! 18:02:13 From John Ontiveros to Everyone: No way John Moore!! Thanks for sharing! 18:02:16 From Pamela Mertz to Everyone: The guy I know is a FBI analyst who has to give briefings every day 18:02:48 From John Ontiveros to Everyone: 😡 18:03:30 From John Ontiveros to Everyone: Very cool Pam! 18:03:39 From adam werth to Everyone: Some people I just want to punch but then they'd call police for assault!! 18:04:03 From Adriana Flowers Ordóñez to Everyone: Amazing Kelsey! 18:04:11 From John Ontiveros to Everyone: Well done Kelsey!! 18:04:26 From Pamela Mertz to John Ontiveros(Direct Message): I’ve also advised a pws working at Defense Department on handling lie detector tests with a stutter 18:04:32 From anabel augustin to Everyone: well done kelsey, don't let them shame you. 18:04:35 From Shamika Lindsay to Everyone: I love that Kelsey, I feel like I'd have cried if it was me. People just don't get it 18:04:43 From anabel augustin to Everyone: you have a right to speak as much as anyone else. 18:04:43 From Cyd Haug-West to Everyone: Kelsey, you handled that situation beautifully. 18:04:49 From John Ontiveros to Everyone: I love stories about PWS who stand up for themselves and sefl-advocate! 18:04:58 From John Ontiveros to Everyone: That can be really tough to do! 18:05:07 From adam werth to Everyone: A policeman who stutters mite be risky!!! I mean taking out bad guys is takes split second commands!! 18:05:17 From Pamela Mertz to John Ontiveros(Direct Message): Can’t disclose any of that about the DoD guy 18:05:26 From adam werth to Everyone: Exhausting every day!! 18:05:59 From John Ontiveros to Pamela Mertz(Direct Message): That's so cool! 18:06:11 From Pamela Mertz to Everyone: We have to allow ourselves some grace 18:06:33 From Michael O'Shea to Everyone: Thanks for sharing that. Do you have tips on how to ask others for that break we might need? 18:06:54 From Michael O'Shea to Everyone: (So true. I been there.) 18:07:00 From anabel augustin to Everyone: you can always say you need to go to the bathroom 18:07:09 From John Ontiveros to Pamela Mertz(Direct Message): I'd be interested to pick your brain on how to pass a lie detector test! Though I hope I'll never need it. 18:07:14 From John Ontiveros to Pamela Mertz(Direct Message): LOL 18:07:24 From anabel augustin to Everyone: so that you have that time for yourself 18:07:31 From Pamela Mertz to Everyone: For the panelists - how’s it been with masks? 18:07:47 From Pamela Mertz to John Ontiveros(Direct Message): Lol 18:08:00 From anabel augustin to Everyone: because from personal experience speaking consistently without taking a much needed break, your vocal chords become tired, there's more tension and a lot more blocks 18:08:08 From Kelsey Smithkin to Everyone: Masks were rough for me. I ended up stuttering way more than usual. It took a long time for me to adjust to them 18:08:19 From adam werth to Everyone: ever hear of calling 711?? a speech relay operator will speak for a stutterer! 18:08:28 From anabel augustin to Everyone: yes kelsey me too, i felt like i couldn't breath through the mask 18:08:48 From Doug Schwab to Everyone: for the panelists: Do you disclose your stutter with the customer when having a bad day? 18:09:13 From adam werth to Everyone: Stuttering way more than usual? that's me--I took enuf unhelpful therapy!! 18:09:15 From Michael O'Shea to Everyone: (On a bad day, I like to think that a disfluency makes us more empathetic communicators — could be a secret power!) 18:09:38 From Kelsey Smithkin to Everyone: Oh yes. Also, before each of my programs I tell the visitors I have a stutter and if they can’t understand me to just ask me to repeat what I say 18:10:03 From Doug Schwab to Everyone: I like that Kelsey. Thanks 18:10:20 From Pamela Mertz to John Ontiveros(Direct Message): I was giving him advice about when he was blocking, he used breathing techniques, and was afraid that would be presumed that he was nervous and therefore lying 18:10:37 From adam werth to Everyone: Chyncia---you barely stutta!!!!! 18:10:40 From Jon Ditto to Everyone: That was awesome Kelsey. I had a similar experience a couple months ago with someone in my class laughing at me during a presentation. It's inspiring that you stood up for yourself. 18:10:51 From Shamika Lindsay to Everyone: How do you feel comfortable disclosing your stutter? For some reason, the thought of admitting it makes me feel physically sick 😥 18:11:47 From Kelsey Smithkin to Everyone: It takes a lot of pressure off. People know why I’m talking the way I am. I actually got married a little over a month ago and advertised my stutter before reading my vows, since not everyone there knew I stuttered. 18:12:25 From Shamika Lindsay to Everyone: How did they react to your disclosure? 18:13:01 From Kelsey Smithkin to Everyone: The guests loved it. From what I’ve been told there was not a dry eye in the chairs. 18:13:09 From Adriana Vargas to Everyone: That is beautiful and so inspiring Kelsey. Talk about goals! Lol 18:13:18 From Shamika Lindsay to Everyone: I love that, so sweet 18:13:19 From Cody Dew to Everyone: If I may add, recent research has shown communication partners (listeners) feel the most comfortable when the person who stutters discloses. 18:13:56 From Arielle Argibay to Everyone: There is pressure form customers, however- have you ever experienced discrimination (due to you stuttering) from your employers? or even potential employers... 18:14:03 From Maroua to Everyone: I disclose my stutter every time I had to talk to a claimant.some of them are ok with it but others are not. 18:14:19 From Jon Ditto to Everyone: interesting Cody, that's helpful to know 18:14:36 From Shamika Lindsay to Everyone: I'd love to disclose it but I'm so afraid. side effect of being a covert stutterer 18:14:52 From Michael O'Shea to Everyone: (Do you have a script you follow @Maroua to disclose ? Would love to hear it if you’re willing to share…) 18:15:12 From Pamela Mertz to Everyone: @Cody I agree, and also when we disclose and are vulnerable, it helps the listener feel they can be authentic too 18:15:30 From John Ontiveros to Everyone: I know what you mean Shamika! I was there myself. But, with practice....I've managed to become much more comfortable with it! 18:15:43 From john moore to Everyone: Shamika... for me, telling others I stutter upfront lets them know what’s going on with how I talk. They don’t have to think that I’m nervous, erratic or dumb. Telling others I stutter gives me the freedom to stutter. I don’t have to try so hard to hide my stutter. I can just talk while stuttering. 18:16:36 From Maroua to Everyone: Yes I do.I would say “I am a person who stutter so please bear with me”. 18:16:40 From John Ontiveros to Everyone: Well said John! 18:16:57 From adam werth to Everyone: Should we just play it up and say were nervous when folks don't know better?? 18:17:05 From Cody Dew to Everyone: Shamika, I totally hear you. Sometimes, without knowledge, people make all kinds of assumptions. Disclosing allows us to tell them exactly what is going on. 18:17:25 From John Ontiveros to Everyone: It makes stuttering much easier and helps me feel much more comfortable with myself and also makes my audience/listener feel more at ease and enagaed! 18:17:39 From Shamika Lindsay to Everyone: These are some great points. I love hearing your points of view. Gives me a lot to think about 18:17:48 From Michael O'Shea to Everyone: Thanks @Maroua. I’m gonna do that at my next public speaking event 18:17:56 From adam werth to Everyone: When people are in a rush...they might not be able to bear with a stutterer 18:17:59 From Pamela Mertz to Everyone: @Adam, I don’t think we should act nervous when we are not 18:18:28 From adam werth to Everyone: anyone that laughs is stupid! 18:22:19 From Pamela Mertz to Everyone: I’ve heard it said “it takes two to stutter.” 18:22:22 From Jon Ditto to Everyone: Question for the Q&A - I'm looking for jobs now and am terrified of the initial phone call and the interview...what have people done to move from a feeling of fear/hopelessness to confidence/competence in those situations? 18:22:26 From John Ontiveros to Everyone: Well said Derek & John!! 18:22:36 From Adriana Vargas to Everyone: To the panel.. did you guys disclose that you’re a PWS in your interviews with the job you currently have? I hid (well tried ha) my stutter up until just recently in 2018 I opened up about it to my previous employer. 18:24:04 From cesar aranguena to Everyone: john practice makes perfect.....make the phone call your friend and think of it as a positive experience....practice calling everyday it helped me out alot 18:24:07 From Arielle Argibay to Everyone: To the Panel... Have you ever felt discriminated against by any employer of yours because of your stuttering? Is finding and securing a job a constant struggle? 18:24:23 From Maroua to Everyone: I let them know before the interview 18:25:13 From Kelsey Smithkin to Everyone: I let my potential employers know I have a stutter during the interview. It’s something I do, so why not be upfront about it? 18:25:24 From Maroua to Everyone: And asked for accommodations 18:25:46 From John Ontiveros to Everyone: Great question Jon Ditto! Self-disclosure is incredibly helpful during the interview process as well!! 18:26:26 From John Ontiveros to Everyone: It lets your employer know what is going on with your speech and to give you the patience and consideration that you need. 18:26:37 From Adriana Flowers Ordóñez to Everyone: I do disclose in my interviews, I have nothing to lose and it makes me more comfortable 18:26:53 From anabel augustin to Everyone: I disclosed to my employer during the meeting and i explained to them how i stutter because we all stutter differently and have secondaries so being more detailed about my way of stuttering was a stress relief and because of that i had more confidence to speak and didn't try to hide it at all and the interview was two hours of just having a great conversation 18:27:07 From Adriana Flowers Ordóñez to Everyone: I have never felt discrimination, no like in the work setting or interview 18:27:20 From Adriana Flowers Ordóñez to Everyone: i like that Anabel! 18:27:23 From John Ontiveros to Everyone: That's how you can eliminate any misconceptions about being nervous, unconfident, and incompetent. 18:27:44 From Ajfitzenri to Everyone: Several years ago a guy laughed at me on the phone and I drove over and gave him an nsa notes to listeners brochure I was pretty proud of standing up for myself 18:28:10 From anabel augustin to Everyone: yes john i agree, because when people don't know what is going then they want to help, which makes us feel inferior and we have the bad experiences with speaking situations 18:28:11 From Adriana Flowers Ordóñez to Everyone: Jon Ditto - I have found that emailing and disclosing helps. Ask for some patience and extra time 🙂 they will get it 18:28:17 From Adriana Flowers Ordóñez to Everyone: if they don’t, not worth it 18:28:20 From John Ontiveros to Everyone: For anyone needed assistance with preparing for interview, the We Stutter @ Work team offers mock interviews for pws who have interview coming up. 18:28:31 From John Ontiveros to Everyone: needing* 18:29:01 From Cyd Haug-West to Everyone: Ajfitzenri, awesome! 18:29:22 From Adriana Flowers Ordóñez to Everyone: Wow Ajfitzenri 18:29:23 From Adriana Flowers Ordóñez to Everyone: ! 18:30:01 From John Ontiveros to Everyone: Yes, how awesome Ajfitzenri 18:30:06 From John Ontiveros to Everyone: !! 18:31:22 From anabel augustin to Everyone: if you want to disclose try it with your closest friends or family members and then go from there, because it very important to start with the people you are most comfortable with to make the process easier. 18:31:46 From John Ontiveros to Everyone: Hell yes Derek!! Well said! 18:33:00 From Cyd Haug-West to Everyone: yes, Anabel, it has really helped to talk with a couple close friends about my stutter. I've been able to talk with my two bosses a little bit, which has helped me feel more confident in my job. 18:33:22 From anabel augustin to Everyone: nice glad to hear that cyd! 18:34:29 From John Ontiveros to Everyone: Nice Adrianna!! 18:35:52 From Adriana Flowers Ordóñez to Everyone: corect Derek! 18:35:56 From Adriana Flowers Ordóñez to Everyone: *correct 18:36:06 From Cyd Haug-West to Everyone: Adriana, contact tracing IS essential. 18:36:15 From Adriana Flowers Ordóñez to Everyone: thank you Cyd! I appreciate it 18:37:50 From Kelsey Smithkin to Everyone: That is absolutely terrible! 18:38:02 From Michael O'Shea to Everyone: Ugh…so sorry this happened to you 18:38:10 From Adriana Flowers Ordóñez to Everyone: That is horrible, Derek 18:38:18 From Adriana Flowers Ordóñez to Everyone: You dodged a bullet there 18:38:19 From Cyd Haug-West to Everyone: Wow, Derek, that manager was incredibly unprofessional 18:39:12 From Jon Ditto to Everyone: I remember you telling that story at the NSA conference in Austin Derek! That one stuck with me 18:40:18 From Ajfitzenri to Everyone: Thanks everyone for a great discussion let’s do it again soon 18:42:32 From John Ontiveros to Everyone: Thank you Ajfitzenri! We will having more webinars in Oct. and Nov. 18:44:49 From Pamela Mertz to Everyone: Stuttering makes us memorable 18:45:42 From anabel augustin to Everyone: It gives us strengths of being more empathetic, better listeners, better observers and we can relate to more people who are struggling more than others 18:45:50 From adam BOMB!!! to Everyone: Stuttering makes us superior or inferior??? 18:46:21 From Michael O'Shea to Everyone: Agreed @Anabel! 18:47:55 From anabel augustin to Everyone: adam- it makes us superior because we are unique and we can bring many more experiences to the table 18:48:07 From adam BOMB!!! to Everyone: i like that anabel!! 18:49:37 From john moore to Everyone: re: How to Disclose ... Never apologize. State the obvious. Clarify what’s going on. We talk different. Nothing wrong with it. Let others know that. Stuttering is a personal characteristic. Just like having a thinning hair. (Said the dude who is “soft on top.”) 18:49:48 From Adriana Flowers Ordóñez to Everyone: exactly John! 18:49:57 From anabel augustin to Everyone: love that john! 18:50:11 From Adriana Flowers Ordóñez to Everyone: I used to say "sorry i have a stutter" but what is there to be sorry about? It's who I am, nothing wrong with us! 18:50:23 From Cody Dew to Everyone: I agree completely John and Adriana! 18:50:29 From Michael O'Shea to Everyone: Word! 18:50:38 From John Ontiveros to Everyone: Very nice breakdown John! 18:50:57 From john moore to Everyone: exactly Adriana ... ain’t no reason to be “sorry" for your unique way of talking 18:52:17 From John Ontiveros to Everyone: Word!! 18:52:21 From Chyncia Smith to Everyone: well said John Moore. 18:53:44 From Adriana Flowers Ordóñez to Everyone: that is terrible Kelsey 18:53:46 From Adriana Flowers Ordóñez to Everyone: I am sorry 18:55:05 From Chyncia Smith to Everyone: so very sorry you experiened that kelsey 18:55:33 From Arielle Argibay to Everyone: Thank you for sharing your experience. 18:56:33 From Adriana Vargas to Everyone: My biggest problem currently in my job searching is seeing a job I would like and seeing the job description say “ must have great communication skills”. I then doubt myself and my capabilities. 18:56:44 From Valerie Villagomez to Everyone: i can't prove it but i feel like i get discriminated against when i disclose my stutter to job interviewers, I've applied to like 15 jobs and none of them have reached out to me 18:57:19 From Pamela Mertz to Everyone: @Adriana - great communication is not about fluency 18:57:47 From Adriana Flowers Ordóñez to Everyone: correct, you can be a great communicator and have a stutter @Adriana Vargas 18:57:48 From anabel augustin to Everyone: @adriana it is about your confidence in your interactions with stuttering 18:57:52 From Cyd Haug-West to Everyone: Adriana, one could argue that disclosing a stutter IS good communication. 18:57:59 From Jon Ditto to Everyone: me too Adriana, it's literally every job! then I feel like I'm setting myself up to fail by asking for a job that I'm not qualified for 18:58:11 From Chyncia Smith to Everyone: Adriana, I discounted myself from so many opportunities over the years because I felt I didn't have "great communication skills." Communication is more than how you sound when you speak. It's so much bigger than that. Don't count yourself out! 18:58:25 From Adriana Flowers Ordóñez to Everyone: thats what i thought when i applied, but i am a good communicator about my needs despite my stutter 18:58:38 From Adriana Flowers Ordóñez to Everyone: I have been able to prove I can do my job well and still stutter 18:58:54 From anabel augustin to Everyone: yes adrianna i love that! 18:59:52 From anabel augustin to Everyone: we can't hear you john 19:00:58 From Adriana Flowers Ordóñez to Everyone: Amen John 19:01:09 From Michael O'Shea to Everyone: I work in education - reminds me of the “many ways we can participate besides speaking” 19:01:13 From Michael O'Shea to Everyone: Thanks for that John 19:01:17 From Pamela Mertz to Everyone: Also includes great listening, body language 19:01:18 From Arielle Argibay to Everyone: loved that! 19:01:18 From Kelsey Smithkin to Everyone: Perfectly said John! 19:01:39 From Cyd Haug-West to Everyone: Thank you panelists and coordinators for this program! 19:01:40 From Sharon Arslanian to Everyone: And communication involves listening too. 19:01:51 From Cody Dew to Everyone: Thank you so much. A very valuable experience! 19:02:09 From Adriana Flowers Ordóñez to Everyone: Thank you for having me and asking so many questions! Feel free to email me if you have any more (adrianaflowers1999@gmail.com) 19:02:12 From Sharon Arslanian to Everyone: Thanks everyone and the panel members. 19:02:41 From Nachuan Xu to Everyone: Thank you everyone! 19:02:48 From Chyncia Smith to Everyone: Thank you for having us! 19:02:50 From Kelsey Smithkin to Everyone: Thanks everyone for joining! I loved sharing my experiences with you all :) 19:02:56 From Chandresh Mansukhani to Everyone: Thank you All !! 19:02:57 From Shamika Lindsay to Everyone: I really enjoyed this and feel so empowered, almost makes me want to cry. Looking forward to the next already! 19:03:00 From Michael O'Shea to Everyone: Thank you. Grateful for this community! 19:03:19 From adam BOMB!!! to Everyone: whats the topic of next webinar!! 19:03:20 From Venu to Everyone: Thanks you All !!! 19:04:02 From adam BOMB!!! to Everyone: and whens the next webinar!! 19:04:08 From john moore to Everyone: https://westutter.org/careersuccess/mock-interviews/ 19:04:30 From Adriana Vargas to Everyone: Thank you all for the great encouragment!