San Antonio, TX
Sr. Elite Care Specialist
Briefly describe your daily job duties.
I assist Marriott guests at all rewards levels with any issues that arise during their Marriott guest experience. I also assist Marriott hotel management, staff and other agents to help ensure maximum guest satisfaction.
As a person who stutters, share the most challenging part of your job.
For 8 to 10 hours every shift, I’m on the phone talking. Each call is different and because of that, I do not speak from a script. I must think on my feet and engage in ad-hoc conversations all day with all types of people. Everything is unplanned and the conversation could, and does, go in any direction.
Did you self-disclose your stuttering during the job hiring process? If so, how?
Yes! Absolutely! I disclosed my stutter during my hiring process because I cannot hide it. In the interview when I was asked, “What are your strengths?” I responded by telling them my stutter is a strength because I never let it stop me from doing uncomfortable things and instead, I use it as motivation to a better job.
What are your long-term career aspirations?
I want to continue being in the hospitality industry and be responsible for planning programs and events.
What’s your best advice for people who stutter striving to achieve career success?
Don’t hide your stutter. Let it be known and let it shine. Your stutter is what makes you who you are.